Refunds & DOA Policy

Refunds

FinFinders is a Marketplace made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds or exchanges. Individual policies will vary from shop to shop.

Typically Vendors do not refund live fish but rather will replace them if there is a DOA or DIT. In the case that the fish is not as expected, it is up to each indivdual vendor to come to an agreement with the buyer.

At this time FinFinders does not offer any RMA or refunds. However if you are unable to come to an agreement with your seller, you can contact our support at support@finfinders.shop and we will try to mediate and negociate a proper resolution.

DOA Policy

What is a DOA ? (Death on Arrival)

This may occur during the transit shipping to customer from the local Transhipper.

In case of DOA (Death on Arrival) the seller (Vendor) has to replace the fish and the buyer pays again the shipping and handling cost (shipping/export cost from Indonesia to your country).

Any shipping cost to customer by local transhipper is covered by the customer.

* The transhipper will not be held responsibe of any death, lost or sickness of the fish.

DIT Policy

What is a DIT? (Death in Transit)

This may occur during the overseas cargo shipment to your destination country when arriving to your Transhipper.

In case of DIT (Death in Transit) the seller (Vendor) has to replace the fish and the Indonesian transhipper pays for the shipping and handling. No obligation for the buyer to pay anything.

Any shipping cost from customer country Transhipper to customer are covered by customer.

* The transhipper will not be held no responsible of any death, lost or sickness of the fish.